Help & Support
Have a question or issue? We're here to help.
We're a small, growing team!
KinderTrail is a new business and we're working as hard and fast as we can to support every family. Response times may occasionally be a little longer than expected — we truly appreciate your patience and understanding. Every message we receive matters to us.
Frequently Asked Questions
How do I search for daycares?
Go to the Directory page and use the search bar and filters to find daycares by city, age group, type, and more.
Is KinderTrail free for parents?
Yes — KinderTrail is completely free for parents. Browse the directory, save favourites, and share your shortlist at no cost.
How do I update my account?
Go to Account Settings to manage your display name, email preferences, and account.
Contact Support
We'll get back to you as soon as we can — thank you for your patience.